Customer service is an essential part of one’s business, no matter how big the business is or whatever nature of your business is, you should always grab great tips of any business as you find the right opportunity. Nordstrom has been successfully satisfying their customers since 1901, no kidding. Here are some tips Nordstrom is using to turn their followers or visitors into their customers, give it a read and implement them into your business.
Personal Care:
Every person who visits the Nordstrom store has been taken good care of by their salesman. The salesperson shows you around, give you all the updates about what is new in the fashion or their store, help you choose the jewelry or helps you select clothes which suits you. No matter at what time you get there, whether it’s there lunchtime or are on 5 minutes break, they are always there to help. They are trained to care about their customer’s needs before their own. Make sure you provide your customer with an email address which does reply or since e-commerce stores are more in business, try hiring actual employees to answer your customer questions rather than subscribing to a bot version which just follows the script.
Empower Your Employees:
Use your best judgment in all situations, is something in Nordstrom code of conduct book. Nordstrom always hires suitable people for a job who can able to stand for the company at the right time. Nordstrom being a customer-focused company train their employees to be creative in support of their company not blindly follow the micro policies. They hire and train people to think the right solutions and take actions without asking permission, whenever they need them. And for the betterment of their company and employees they came up with the idea of MyNordstrom portal, for the benefits of their employees and Nordstrom also offers paid internship and paid part-time jobs. If you are curious to know more about your career at Nordstrom, visit this website.
The Right Tech For The Right Times:
Nordstrom is just a retail business yet the company understands the need for technology in this digital era. Nordstrom has developed many apps, or unique technology to help its customers and even a unique employee online portal called MyNordstrom., to help their workers. Nordstrom has developed a 3D foot scanner sizer technology to reveal one’s unique foot criteria to help them precise your archer’s height. It means you don’t have to try every shoe on the store to shop the right shoes for your feet, the scanner will do it for you. Moreover, they have also developed an amazing pay app, you don’t have to wait in line to pay you can just do it by clicking on your smartphone. In short, Nordstrom does know how to keep customers satisfying and never let them go.
Arrogance Is Never The Key:
When you are good at something you have two choices, be arrogant about it or be modest. The success of Nordstrom is that they are modest about it and they never brag about how successful they are not even a single press release in this department and that is the reason for their glory. They never stop learning and explore new ideas to implement. The door for improvement is always open for Nordstrom for the benefits, loyalty, and satisfaction of their customers. These are the ingredients to cook up success, learn them and implement them for the betterment of your business.